Privacy Policy

Fyndaro B.V. is the data controller for the processing of personal data as described in this Privacy Policy, to the extent Fyndaro determines the purposes and means of processing for the operation, security, improvement and commercial rollout of the platform.

If and to the extent Fyndaro acts exclusively as a processor on behalf of a transport company in specific B2B scenarios, the arrangements from the DPA annex or a separate data processing agreement also apply.

Depending on the user’s role, Fyndaro processes, among other things, identification and contact details, profile information of drivers, company and vacancy details of transport companies, communication data, technical and usage data, and financial or administrative data of business clients.

Specifically, this may include: name, email address, telephone number, job title, account details, experience, driving licence and qualification data, preferences, availability, languages, location, work history, chat messages, support requests, IP address, device information, session data, cookie data, payment status and contractual data.

Fyndaro does not in principle process special categories of personal data unless these are expressly provided by the user themselves and the processing is necessary or legally permitted.

Fyndaro processes personal data for account management, matching, communication, AI functionalities, assisted matching, support, verification, fraud prevention, invoicing, platform improvement, security, legal enforcement and compliance with statutory obligations.

The legal bases for processing are, depending on the context: performance of a contract, legitimate interest, consent, legal obligation and, in exceptional cases, vital interests.

Fyndaro’s legitimate interests include, among other things, efficiently operating the platform, protecting users, preventing fraud and misuse, optimising matching quality, product improvement and network security.

Driver profiles may be made visible to transport companies via search functions, AI ranking, matching logic, assisted matching or other relevant functionalities.

Fyndaro may shield, restrict or only show certain personal data after specific conditions have been met, such as account verification, relevant matching status or consent within the platform.

Contact details such as personal email address or telephone number are not automatically made publicly available without restriction, unless the user voluntarily shares these or the functionality of the platform requires this at a specific step.

Fyndaro uses automated or semi-automated processing, including profiling, ranking, classification and recommendation systems, to better match users and increase the relevance of proposals.

Fyndaro may also provide manual support via employees or representatives who make suggestions or facilitate introductions based on platform data. This support is processed within the purposes of the platform.

To the extent AI or profiling is used, the outcome is in principle supportive and does not automatically lead to a solely automated decision with legal consequences. Users retain their own freedom of choice and independent room for judgement.

Personal data may be shared with drivers, transport companies, cloud and hosting partners, communication providers, security providers, payment providers, professional advisers, supervisory authorities and other third parties to the extent necessary for the purposes of this Privacy Policy or on the basis of legislation and regulations.

Fyndaro uses external infrastructure and software providers, including hosting or cloud providers such as DigitalOcean or comparable providers. To the extent these parties process personal data, appropriate contractual, technical and organisational safeguards are applied.

Where personal data is transferred outside the EEA, Fyndaro ensures an appropriate transfer mechanism, such as an adequacy decision or standard contractual clauses.

Fyndaro takes appropriate technical and organisational measures to protect personal data against loss, unauthorised access, destruction, alteration, misuse and unlawful processing.

Personal data is not retained longer than necessary for the purposes for which it was collected, unless a longer retention period is necessary or permitted on the basis of law, backup cycles, disputes, enforcement or legitimate interests such as fraud prevention.

Fyndaro maintains procedures for recognising, assessing and, where legally required, reporting data breaches to supervisory authorities and data subjects.

Data subjects have, to the extent legally applicable, the right of access, rectification, erasure, restriction of processing, data portability and objection.

Where processing is based on consent, that consent may be withdrawn at any time without affecting the lawfulness of prior processing.

Requests may be directed to support@fyndaro.com. Fyndaro may require reasonable additional verification before handling a request.

Data subjects have the right to lodge a complaint with the competent privacy supervisory authority.

Fyndaro uses cookies, pixels, SDKs, local storage, device identifiers and similar techniques for the functioning, securing, analysing and improving of the platform, and where permitted for personalisation and marketing.

We distinguish strictly necessary cookies, functional cookies, analytical cookies and marketing or personalisation cookies.

For cookies that are not strictly necessary, Fyndaro will, to the extent legally required, ask for prior consent via a cookie banner or consent management solution. Users may adjust their preferences, change browser settings or delete cookies, but this may limit the functioning of the platform.

Third parties that place cookies or similar technology via Fyndaro act under their own responsibility to the extent they independently determine purposes and means.

For questions about privacy, this statement or data subject requests, contact can be made via support@fyndaro.com.

Fyndaro may amend this Privacy Policy and Cookie Policy for legal, operational or technical reasons. The most current version will be made available via the platform or otherwise.

This Privacy Policy is governed exclusively by Dutch law, without prejudice to mandatory privacy rights of data subjects under applicable European law.